Frequently Asked Questions
Everything you need to know about your Pemberley experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually arriving within 10-15 business days.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Pemberley garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Generally, we suggest washing in cold water and hanging to dry.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.